University Centre Somerset

Making a complaint

It is always best to resolve matters as quickly as possible. In the first instance, discuss the matter with the person or representative from the area directly involved, this might be your lecturer, tutor or Head of Department.

If you are not satisfied with the outcome of your verbal complaint or you do not feel comfortable complaining verbally, you can complete our online complaint form.

Following your complaint

We will investigate your concerns and give you an answer in writing within 28 working days of receipt of your complaint. If you are not happy with the outcome of the complaint you can appeal. Refer to our Complaints Policy and Procedure document for more details.