Complaints Procedure


If you are a student studying through Somerset College or you are on a course validated by Plymouth University and wish to make a complaint, you can view the official complaints policy and procedures by clicking on the following links.

Somerset College Complaints

This Policy and Procedure applies to students (with the exception of students studying on Plymouth University validated programmes, who should refer to the Plymouth University complaints procedure below).

Click here to download the policy

Click here to download the complaints form

Click here for the online complaints form

Plymouth University Complaints

For all students who are studying on a Plymouth University validated HE Programme.

Click here to download